Terms of Use

1. Who we are

The Guarapay service is provided by Guarapay Pte. Ltd., registration UEN 202500000X, Singapura. The card is issued by to be provided on the Visa network.

2. Who can use it

• People with full legal capacity.
• One account per person, in your own name, with truthful data.
• Identity verification is required. We may ask for additional documents at any time.

3. The card

• A prepaid Visa virtual card with a US dollar (USD) balance, for online purchases wherever the network is accepted.
• It is not a credit card: you only spend the balance you topped up.
• We set no spending or top-up limit on the card. You can set your own caps in the app.
• Merchants may decline the card under their own rules.

4. Crypto top-ups

• Top-ups are made in USDT, USDC, BTC or ETH to the address shown in the app for each coin and network.
• The blockchain network fee is paid by you, in the sending wallet.
• The balance is credited in USD once the network confirms the transaction, at the rate shown in the app at the moment of crediting, net of the top-up fee.
• Funds sent on the wrong network, to an address other than the one shown, or in an unsupported coin may be lost and cannot be reversed by us.
• Minimum top-up: US$ 10. Amounts below the minimum may not be credited.

5. Fees

• Card issue: US$ 5. The first card is issued at no cost when the first top-up is US$ 20 or more.
• Top-up: 1% of the amount.
• Withdrawal to USDT: fee shown in the app before you confirm.
• No monthly fee and no per-purchase fee. Fee changes are announced in the app in advance.

6. Withdrawal to crypto

You can withdraw the card balance in USDT to your own wallet. Check the address and network: blockchain transactions are irreversible.

7. Payments that don’t go through

If a purchase is declined, the amount is not taken from your balance. If you were charged and the payment was not completed, we return the amount to your card balance after reviewing the request you open with support in the app. Dispute terms follow the network and issuer rules.

8. Prohibited use

• Illegal activity, money laundering, terrorist financing or fraud.
• Use by third parties, resale of the account or card.
• Use of funds of illicit origin.

We may block the card, hold transactions under review and close the account if we suspect any of the above, as permitted by law and issuer rules.

9. Security and compromised details

You are responsible for keeping access to the app and the card details private. The card is virtual and cannot be lost, but its details can be compromised. In that case, freeze the card in the app and contact support: the card is blocked and a new one is issued.

Purchases you don’t recognise can be disputed through support. Disputes follow the Visa network and issuer deadlines and rules; the amount returns to your balance if the dispute is accepted.

10. Responsible gaming

Guarapay is a means of payment and does not offer betting. If gambling stops being fun, use the limits and pause in the app and seek help: CVV (188) and Gamblers Anonymous.

11. Closing your account

You can close your account at any time through support. Any remaining balance can be withdrawn in USDT, net of the withdrawal fee.

12. Crypto risks

Crypto prices move. The credited amount is calculated when it is credited, not when you send it. Guarapay does not provide investment advice.

13. Liability

We are not liable for failures of blockchain networks, third-party wallets or merchants, or for address or network errors made by the user, without prejudice to consumer rights under the law.

14. Changes

We may update these Terms. Material changes are announced in the app in advance; continued use after they take effect means acceptance.

15. Law and venue

Brazilian law applies, including the Consumer Protection Code. The venue is the consumer’s place of residence.

16. Contact

Support in the app and on Telegram: @guarapay_support_bot. E-mail: support@guarapay.io.